What Information We Hold and Why
We collect your name, email address, phone number, and account credentials when you register. When you make a deposit or withdrawal via bKash, Nagad, or Rocket, the transaction reference and wallet number associated with that payment are logged against your account. This is necessary to process
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your funds correctly and to resolve any payment queries you raise with our support team. We also collect device and browser data — such as IP address and session timestamps — to protect your account from unauthorised access. We do not sell your personal data to
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third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services require to complete the transaction. We retain account data for as long as your account remains active and for the period required by applicable rules in your jurisdiction.
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If you close your account, we will remove or anonymise your personal data in line with our retention schedule, except where we are required to retain records. Your data is stored with encryption in transit and at rest.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.